--- title: "My discount isn't applying. What should I check?" description: "A step-by-step checklist for when a OneCode discount doesn't apply at checkout, from dates and conditions to exclusions, combinations and shipping rate names." url: https://jxngqfpxd.us.gleap.help/en/articles/36-my-discount-isn-t-applying-what-should-i-check collection: "Troubleshooting and FAQ" updated: 2026-11-06 language: en --- # My discount isn't applying. What should I check? A step-by-step checklist for when a OneCode discount doesn't apply at checkout, from dates and conditions to exclusions, combinations and shipping rate names. **In short:** Check, in order: the discount's status and dates, its Global Conditions, the discount type's target, exclusions and Per-Discount Conditions, then combinations with other discounts. Most problems are a condition that isn't met or an item that's excluded. ## 1\. Is the discount active? On the OneCode home page, check **Status**: - **Scheduled:** it hasn't started yet. Check the **Start date** and **Start time**, which use your store's time zone. - **Expired:** the end date has passed, or the discount was deactivated in Shopify's **Discounts** page. Edit the discount and move or clear the end date, or reactivate it in Shopify. ![Where to check if a discount is active: the Status column on the OneCode home page shows Active, Scheduled or Expired](https://staticfiles.us.gleap.ai/p6ae440349b260bc5e19963ea/isaxEOrhGEZL2Z9HUsTMwTCzw3oZYe4jcdxuOlpXKw1YEuZDk6fmfNG2ziVxaBIPiKhqi1iT8kN.png "Where to check if a discount is active: the Status column on the OneCode home page shows Active, Scheduled or Expired") ## 2\. Is the code right? - Make sure the customer typed the exact code. Use the code shown in the **Name/Code** column. - Automatic discounts don't use a code. They apply by themselves when their conditions are met. - If the code has a usage limit, it may be used up. Check **Times used**. ## 3\. Are all the Global Conditions met? If even one global condition isn't met, nothing in the discount applies. Common causes: - **Cart Subtotal** or **Cart Total** below the threshold. Thresholds are in your store's currency. Cart Subtotal uses normal prices before any discounts; Cart Total can be a little lower if Shopify has already reduced some item prices. - **Customer Tag:** the customer isn't logged in, or doesn't have the tag. Guests have no tags. - **Customer Segment:** the customer isn't in the segment, or Shopify can't recognise them yet. It checks the account, or the email or phone number entered at checkout. - **Shipping Country:** the store is showing the customer a different country (check your country selector), the shipping address isn't entered yet (for shipping discounts), or the country code is wrong. Use two-letter codes, such as `GB` for the United Kingdom. ![Global Conditions with Cart Subtotal greater than or equal to 100 USD. Every global condition must be met for the discount to apply](https://staticfiles.us.gleap.ai/p6ae440349b260bc5e19963ea/rUzhUpR8nVc99RP0qNGSbrKef8kWungZeOMwDDOP2Uy8uHbgEareMoqDHBh0V3vEwXmNHvugnTV.png "Global Conditions with Cart Subtotal greater than or equal to 100 USD. Every global condition must be met for the discount to apply") ## 4\. Does the item match the target? - For **Specific Collections**, check the product is really in that collection in Shopify. - For **Specific Products** with variants chosen, only those variants are discounted. - Gift cards are only discounted when you pick the gift card product under **Specific Products**. **All Products**, **Specific Collections** and order discounts skip them, like Shopify's own discounts. ## 5\. Is the item excluded? - **Sale items** set to **Exclude sale items** skips any item with a compare-at price higher than its price. Many stores have compare-at prices they've forgotten about. - **Sale items** set to **Discount from the compare-at price** gives nothing off items already reduced more than the discount. With 20% off, an item reduced from $100 to $70 stays at $70. - **Exclude subscription items** skips subscription purchases, and preorders sold with a Shopify purchase option. ![The Sale items section on a product discount, with Exclude sale items selected](https://staticfiles.us.gleap.ai/p6ae440349b260bc5e19963ea/n56W15Y2S287jLv0sIRM3p4VHJ5f5PoVDYqK5uEa5i048OibzogVM7bvYdbUxgCiomFWNxvUyb2.png "The Sale items section on a product discount, with Exclude sale items selected") Excluded items also don't count toward **Group** conditions. See [Sale items and subscription items](https://jxngqfpxd.us.gleap.help/en/articles/7.md). ## 6\. Are the Per-Discount Conditions met? - **Group Quantity** and **Group Subtotal** only count targeted, non-excluded items. **Cart Quantity** and **Cart Subtotal** count the whole cart. - If a condition uses **Group Total**, remember it's measured after the discount itself. ## 7\. Shipping discount not showing? - Shipping discounts only appear once checkout shows shipping rates. - With **Select Rates**, the rate name must match the full name at checkout. `Express` won't match `Express Shipping`. - With **Cheapest Rate**, a rate that's already free can't be discounted further. - If the shipping discount uses **Match Another Discount's Rules**, the discount it follows must apply too. ![Select Rates with the full rate name Express Shipping entered in Shipping Rates](https://staticfiles.us.gleap.ai/p6ae440349b260bc5e19963ea/5iyevhu0TuzJi9X5zd3CGa2Uj0Zy7LZTLmyraJ48ArkSkz0ivsKOiXmBFlP9dWH6waV0SHZAUHL.png "Select Rates with the full rate name Express Shipping entered in Shipping Rates") ## 8\. Is another discount getting in the way? - If the customer also has another discount, both must be allowed to combine. Check **Combinations** on the OneCode discount and on the other discount. See [How OneCode discounts combine with your other discounts](https://jxngqfpxd.us.gleap.help/en/articles/20.md). - Each item only gets one product discount, unless you're on Shopify Plus with same-product stacking set up. A bigger discount from another discount can win. ![The Combinations options opened with the pencil icon, with Product discounts, Order discounts and Shipping discounts ticked](https://staticfiles.us.gleap.ai/p6ae440349b260bc5e19963ea/6ghYzrYg3tvYmDbagNEsALOG5n3TV89g9fUqRIM8TC6EdS1FRc5MwADBo0iHfEg5AIVQI0FQ4kv.png "The Combinations options opened with the pencil icon, with Product discounts, Order discounts and Shipping discounts ticked") ## 9\. Still stuck? Test in a private browser window, so no old cart or login gets in the way. If it still doesn't work, contact us with the discount code and a description or screenshot of the cart. See [Contact OneCode support](https://jxngqfpxd.us.gleap.help/en/articles/40.md). ## Related - [Why did only one discount apply?](https://jxngqfpxd.us.gleap.help/en/articles/37-why-did-only-one-discount-apply.md) - [What do customers see at checkout?](https://jxngqfpxd.us.gleap.help/en/articles/38-what-do-customers-see-at-checkout.md) - [Advanced setups: tiers, currencies, gifts and exclusions](https://jxngqfpxd.us.gleap.help/en/articles/39-advanced-setups-tiers-currencies-gifts-and-exclusions.md) - [Contact OneCode support](https://jxngqfpxd.us.gleap.help/en/articles/40-contact-onecode-support.md)